Legal Document

Refund Policy

This Refund Policy explains the terms related to membership payments, cancellations, refunds, and payment-related disputes for CareerGuard services.

Effective Date: 14 May 2026

Welcome to CareerGuard. This Refund Policy explains the terms related to membership payments, cancellations, refunds, and payment-related disputes for CareerGuard services. By purchasing a membership or using CareerGuard services, you agree to this Refund Policy.

01

Membership Payments

CareerGuard provides membership-based services through monthly or recurring subscription plans. Membership fees are charged according to the selected plan and payment cycle.

02

Non-Refundable Membership Fees

Membership fees once paid are generally non-refundable. No refund will be provided after:

  • Membership activation
  • Dashboard access
  • Access to member resources
  • Access to premium services

has been granted.

03

Claim Rejection

Financial assistance support requests are subject to:

  • Membership verification
  • Eligibility review
  • Document verification
  • Internal approval process
  • Platform guidelines

Important: Claim rejection, delayed review, or partial approval does not qualify for refund of membership fees.

04

Duplicate Payments

If a customer is charged more than once for the same transaction, CareerGuard may review the duplicate payment issue. Eligible duplicate payment refunds may be processed after verification.

05

Failed or Incomplete Transactions

In case payment is deducted but membership is not activated, customers may contact support for verification. Refund timelines for failed transactions depend on:

  • Payment gateway provider
  • Banking system
  • Transaction processing timelines
06

Membership Cancellation

Customers may choose to discontinue or cancel membership at any time. However, cancellation does not automatically qualify for refund of previously paid membership fees.

07

Auto Renewal & Renewal Payments

Renewal reminders may be sent through:

  • Website notifications
  • WhatsApp
  • SMS
  • Email

Customers are responsible for managing subscription renewal and payment continuation.

08

Payment Gateway Processing

All payments are processed through secure third-party payment gateway providers. CareerGuard does not store complete card or banking details on its servers. Refund timelines may vary depending on banking systems and payment gateway policies.

09

Fraudulent Activity

CareerGuard reserves the right to suspend accounts and reject refund requests in cases involving:

  • Fraudulent transactions
  • False information
  • Fake document submissions
  • Unauthorized disputes
  • Misuse of services
10

Modification of Refund Policy

CareerGuard reserves the right to modify or update this Refund Policy at any time without prior notice. Updated versions will be published on the website.

11

Contact Information

For any questions or concerns regarding this Refund Policy, please reach out to the CareerGuard Support Team.

Final Acknowledgement

By making payment or using CareerGuard services, you acknowledge that you have read, understood, and agreed to this Refund Policy.

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  • Career Resources
  • Member Dashboard Access
  • WhatsApp & Email Notifications
  • Financial Assistance Support Up To ₹20,000*
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Important Note on Financial Assistance

Financial Assistance Support is subject to eligibility verification, active membership status, document review, and internal assessment.

The assistance amount is calculated based on the nature of employment separation, including layoff, termination, resignation, company closure, workforce reduction, or other employment-related circumstances. Each case will be reviewed individually, and the approved support amount may vary accordingly.

CareerGuard is a membership-based career support platform and not an insurance company.

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Have questions about a plan? +91 8123190776
Basic information

Frequently asked questions

Eligibility begins after completing the required active membership period as per your selected membership plan and terms.

CareerGuard works through a simple monthly membership model. Members choose a suitable plan, maintain active monthly payments, complete the eligibility period, and can access support and career resources during eligible situations.

Basic documents may include identity proof, employment proof, salary slips, bank details, and job-related verification documents depending on the support request process.

Basic documents may include identity proof, employment proof, salary slips, bank details, and job-related verification documents depending on the support request process.

Membership renewal is simple and can be continued through monthly plan payments to keep your membership active and maintain eligibility benefits.

You can contact the CareerGuard support team through the app, official website contact form, email support, or customer assistance channels for membership and eligibility guidance.

Looking for help? support@careerguard.in
Keep in Touch. +91 8123190776

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